Shipping policy

Shipping & Delivery Information

At Melony Worldwide, we believe that receiving your favorite sexy lingerie should be as exciting as wearing it. We prioritize discreet, fast, and reliable delivery for all our customers globally. Below are the details of our shipping options, estimated timelines, and processing procedures. 

Processing Time

  • Please note that processing times are separate from shipping times and vary based on specific collections.
  • For accurate details on a specific item, please refer to the “Shipping & Returns” tab on the product page. 

Domestic Shipping (Malaysia)

  • Courier Partners: We work with trusted local couriers to ensure your items are delivered safely and efficiently. 
  • Delivery Timeline: Once dispatched, orders typically arrive within 1–5 business days across Malaysia.
  • Free Shipping: We offer free shipping within whole west and east Malaysia. 

International Shipping

  • Global Reach: We provide express shipping worldwide through premium courier partners to ensure secure delivery. 
  • Delivery Timeline: Depending on your region, international orders generally arrive within 3–10 business days after dispatch.
  • Free Shipping: Enjoy free shipping to all countries on orders above RM1000. 

Shipping Fees

Shipping costs are calculated automatically at checkout based on your destination, ensuring you receive the most competitive rates. 

Tracking Your Order

  • As soon as your order is on its way, you will receive a confirmation email containing a tracking number. 
  • You can use this number to follow your Melony package’s journey directly to your doorstep. 

Customer Responsibility

  • Accuracy: Customers are responsible for providing correct and complete shipping information at checkout.
  • Liability: Melony Worldwide is not liable for packages that are lost or delayed due to incorrect address details provided by the customer.
  • Customs & Duties: For international shipments, any additional customs fees, import taxes, or local duties are the sole responsibility of the customer. 

For any questions regarding your delivery or to inquire about a specific order, please reach out to our support team at team@melony.com.my or visit Melony.com.my.